Customer Retention & Loyalty Marketing.

Acquiring a customer is only the beginning. The real gains come from repeat purchases, loyalty, and advocacy – especially in outdoor, adventure, and fitness markets where trust drives referrals and repeat business.

Our Retention & Loyalty program helps you build structured, tech-enabled systems to keep your customers engaged long after the first sale. We combine lifecycle automation (with platforms like HubSpot) and strategic campaign planning to improve retention, reduce churn, and increase customer lifetime value.

What’s included:

• Lifecycle strategy development – Map out post-purchase journeys, loyalty loops, and retention opportunities
  
• CRM & automation setup – HubSpot implementation, email flows, and customer reactivation sequences
  
• Loyalty program design – Points systems, tiers, exclusive perks, and retention incentives
  
• Referral and advocacy campaigns – Turn your best customers into growth drivers
  
• Churn prevention tactics – Identify at-risk segments and implement save strategies
  
• Reporting & optimization – Track LTV, churn, repeat purchase rate, and program ROI

   

Who it’s for:

• Brands with high acquisition costs and low repeat rates
  
• Subscription, membership, or high-consideration businesses
  
• Teams investing in CRM but not seeing full value
  
• Founders looking to build brand community and long-term loyalty

   

Your best customer is the one you already have.

We’ll help you keep them – and grow with them – through structured retention and loyalty programs that scale.